What's your return policy?
At The Strand Collection Organics, we believe in providing our customers with high-quality products that genuinely work. As a result, we offer a no-refund policy.
Email info@thestrandcollection and we will be able to further assist you in solving the issue.
What if I never received my order?
We understand the importance of ensuring that our customers receive their orders in a timely and secure manner. While we strive to minimize any issues with delivery, we recognize that situations such as lost or stolen packages may occur despite our best efforts.
If a package is confirmed to be delivered to the address provided by the customer but is subsequently lost or stolen, we will assist by providing you with the confirmed delivery details, including the date of delivery, tracking number, and shipping carrier name. However, it is the customer's responsibility to file a claim with the shipping carrier to seek compensation for any lost or stolen packages.
We value our customers' satisfaction and aim to resolve any delivery-related issues promptly and fairly. If you have any further questions or concerns about our delivery and refund policies, please don't hesitate to reach out to our customer service team. We're here to help ensure a positive shopping experience for you.